Support & FAQ

A little help.
Back to posting.

Find answers about sending messages, adding photos, and getting your articles into WordPress. Need a hand? Email our support team.

Getting started

How does msg2WP work?

Send a text message or a single photo to msg2WP through WhatsApp or a private Telegram bot chat. Once your messaging account is connected to an authorized WordPress site, msg2WP creates a post there.

New posts are saved as drafts by default. Your site administrator can enable automatic publishing if you want messages to go live straight away.

How do I connect my messaging account?

Your WordPress administrator first installs and activates the plugin, then connects the site under Settings → Messenger to WordPress.

  1. Ask the administrator to create a WhatsApp or Telegram invitation link in the plugin settings.
  2. Open the link on your phone, or scan its QR code.
  3. In WhatsApp, send the prefilled start message. In Telegram, tap Start.
  4. Wait for the connection confirmation, then send your first article.

Each invitation is for one contact and can only be used once. If it has expired or already been used, ask for a new link.

Which chats and message types are supported?

Use WhatsApp or a private chat with the Telegram bot. You can send plain text and one JPEG or PNG photo per message.

Telegram groups and channels, albums, videos, voice messages, documents, and other non-photo attachments are not supported.

Messages into articles

How should I format my message?

Write the title on the first line and the article text on the following lines. Send the whole article as one message.

A fresh look for our workshop
We've just finished setting up our new workspace.

Come by this Friday to see what we're working on!

A one-line message becomes both the title and the content. Use plain text and line breaks for paragraphs.

Can I add a photo to my post?

Yes. Attach one JPEG or PNG photo, up to 5 MiB. It becomes the WordPress post's featured image. Use the photo caption for your article, with the title on the first line and the content below.

A photo without a caption gets a dated title. Send photos individually; albums and multiple images in one message are not supported.

Where is my post, and how do I publish it?

Check Posts → All Posts → Drafts in WordPress. New articles stay there until you publish them, unless your administrator has enabled automatic publishing.

You can also send /drafts to list recent drafts created through msg2WP. If your administrator has enabled publishing from Messenger, send /publish POST_ID, replacing POST_ID with the draft's ID. For example, /publish 123.

This command only publishes drafts created through msg2WP.

How do I choose which WordPress site to post to?

If you have access to several sites, send /sites to see their aliases.

  • Send @alias as a separate message to select a site for subsequent posts.
  • Send /new @alias to select a site for your next message only.
  • Send /cancel to cancel a one-message selection.

Replace alias with the site's actual alias, then send your article as the next message. You can only choose sites you are authorized to use.

Can I edit an article after sending it?

Yes. Open the post in WordPress to change its title, text, or featured image. Editing the original Telegram message does not update the WordPress post.

Sending the article again as a new message creates a separate post, so make corrections in WordPress.

When something needs a fix

My message hasn't appeared on my website. What should I check?
  1. Look in WordPress drafts first. A saved draft does not appear on your public website.
  2. Check the reply in your chat for a confirmation, site selection prompt, or error message.
  3. Send /sites to check that the intended site is available to your messaging account.
  4. For photos, check the file type and the 5 MiB size limit.
  5. Ask your administrator to check the plugin connection and your plan's posting allowance.

Delivery can take a little time, especially for photos. Check for an existing post before sending the same article again. If you're still stuck, email support@msg2wp.com with the details.

My invitation link doesn't work. What should I do?

Invitation links expire and can only be used once. Ask your site administrator to generate a fresh link in the plugin settings, then open it using the WhatsApp or Telegram account you want to connect.

Opening a link alone does not finish the connection. Send the prefilled message in WhatsApp or tap Start in Telegram, and wait for the confirmation.

Can I change the language of the chat replies?

Yes. Send /language en for English, /language de for German, or /language es for Spanish.

This changes msg2WP's replies for your messaging contact across connected sites. It does not translate your articles.