{"id":50,"date":"2026-08-20T18:10:34","date_gmt":"2026-08-20T16:10:34","guid":{"rendered":"https:\/\/msg2wp.com\/index.php\/services\/"},"modified":"2026-09-11T10:24:11","modified_gmt":"2026-09-11T08:24:11","slug":"support","status":"publish","type":"page","link":"https:\/\/msg2wp.com\/index.php\/support\/","title":{"rendered":"Support \/ FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"50\" class=\"elementor elementor-50\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84f76f5 e-flex e-con-boxed e-con e-parent\" data-id=\"84f76f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d823b20 elementor-widget elementor-widget-html\" data-id=\"d823b20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\n<style>\n  #msg2wp-support {\n      color-scheme: light;\n      --mtw-purple: #6c3ce0;\n      --mtw-purple-dark: #4f27b0;\n      --mtw-coral: #ff6b4a;\n      --mtw-ink: #3a362e;\n      --mtw-muted: #66616e;\n      --mtw-line: #e6e1ed;\n      --mtw-soft: #f9fafd;\n      --mtw-heading: var(--e-global-typography-primary-font-family, \"Space Grotesk\"), Arial, sans-serif;\n    }\n    #msg2wp-support * { box-sizing: border-box; }\n    #msg2wp-support a { color: var(--mtw-purple-dark); text-underline-offset: .22em; }\n    #msg2wp-support a:hover { text-decoration-thickness: 2px; }\n    #msg2wp-support a:focus-visible, #msg2wp-support summary:focus-visible { outline: 3px solid var(--mtw-purple); outline-offset: 5px; border-radius: 4px; }\n    #msg2wp-support .mtw-intro { padding-block: 4.25rem 3.25rem; max-width: 780px; }\n    #msg2wp-support .mtw-eyebrow { color: var(--mtw-purple-dark); font: 600 .875rem\/1.4 var(--mtw-heading); letter-spacing: .13em; text-transform: uppercase; margin: 0 0 1rem; }\n    #msg2wp-support h2, #msg2wp-support h3, #msg2wp-support h4 { font-family: var(--mtw-heading); color: var(--mtw-purple); }\n    #msg2wp-support h2 { margin: 0 0 1rem; font-size: clamp(2.6rem, 5.4vw, 4.1rem); line-height: 1.1; font-weight: 600; letter-spacing: -.045em; }\n    #msg2wp-support h2 span { color: var(--mtw-coral); }\n    #msg2wp-support .mtw-intro > p:last-child { margin: 0; max-width: 610px; font-size: 1.125rem; 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background: var(--mtw-soft); border-left: 3px solid var(--mtw-coral); border-radius: 0 8px 8px 0; margin: 1rem 0; }\n    #msg2wp-support .mtw-contact-card { background: var(--mtw-purple); color: #fff; border-radius: 20px; padding: 2rem; }\n    #msg2wp-support .mtw-contact-card .mtw-eyebrow { color: #fff; opacity: .85; font-size: .8125rem; }\n    #msg2wp-support .mtw-contact-card h3 { color: #fff; font-size: 2rem; line-height: 1.15; margin-bottom: 1rem; }\n    #msg2wp-support .mtw-contact-card p { margin: 0 0 1.25rem; }\n    #msg2wp-support .mtw-email { color: #fff; font-weight: 600; overflow-wrap: anywhere; }\n    #msg2wp-support .mtw-contact-button { display: flex; justify-content: center; align-items: center; gap: .75rem; margin-top: 1.65rem; background: #fff; color: var(--mtw-purple-dark); border: 1px solid #fff; border-radius: 100px; min-height: 52px; padding: .8rem 1rem; text-decoration: none; font-weight: 600; }\n    #msg2wp-support .mtw-contact-button:hover { background: var(--mtw-purple-dark); color: #fff; }\n    #msg2wp-support .mtw-contact-card a:focus-visible { outline-color: #fff; }\n    #msg2wp-support .mtw-contact-notes { padding: 1.6rem .25rem 0; }\n    #msg2wp-support h4 { color: var(--mtw-purple-dark); font-size: 1.1rem; font-weight: 600; margin: 0 0 .75rem; }\n    #msg2wp-support .mtw-contact-notes p, #msg2wp-support .mtw-contact-notes ul { color: var(--mtw-muted); margin: 0 0 1rem; font-size: .9375rem; }\n    #msg2wp-support .mtw-contact-notes ul { padding-left: 1.2rem; }\n    #msg2wp-support .mtw-contact-notes li + li { margin-top: .45rem; }\n    #msg2wp-support .mtw-help-note { padding: 1.25rem; margin-top: 1.75rem; background: var(--mtw-soft); border: 1px solid var(--mtw-line); border-radius: 12px; }\n    #msg2wp-support .mtw-help-note p { margin: 0; }\n    @media (max-width: 1000px) {\n    #msg2wp-support .mtw-support-layout { gap: 2rem; grid-template-columns: minmax(0, 1fr) 285px; }\n    #msg2wp-support .mtw-contact-card { padding: 1.5rem; }\n    }\n    @media (max-width: 760px) {\n    #msg2wp-support .mtw-intro { padding-block: 3rem 2.5rem; }\n    #msg2wp-support .mtw-support-layout { grid-template-columns: minmax(0, 1fr); gap: 2.75rem; padding-bottom: 3rem; }\n    #msg2wp-support .mtw-answer { padding-right: .25rem; }\n    #msg2wp-support .mtw-contact-card { padding: 1.75rem; }\n    #msg2wp-support .mtw-contact-button { max-width: 280px; }\n    }\n\n  #msg2wp-support {\n    width: 100%;\n    max-width: 1140px;\n    margin-inline: auto;\n    background: #fff;\n    color: var(--mtw-ink);\n    font: 400 1rem\/1.65 var(--e-global-typography-text-font-family, \"Inter\"), Arial, sans-serif;\n    text-align: left;\n    overflow-wrap: break-word;\n    container: msg2wp-support \/ inline-size;\n  }\n  #msg2wp-support *, #msg2wp-support *::before, #msg2wp-support *::after { box-sizing: border-box; }\n  #msg2wp-support h2, #msg2wp-support h3, #msg2wp-support h4 { text-transform: none; font-style: normal; }\n  #msg2wp-support .mtw-support-layout > * { min-width: 0; }\n  #msg2wp-support summary { color: var(--mtw-ink); background: transparent; border: 0; text-transform: none; }\n  #msg2wp-support .mtw-answer ol { list-style: decimal outside; }\n  #msg2wp-support .mtw-answer ul, #msg2wp-support .mtw-contact-notes ul { list-style: disc outside; }\n  #msg2wp-support .mtw-message-example { color: var(--mtw-ink); }\n  #msg2wp-support a { text-decoration: underline; }\n  #msg2wp-support .mtw-contact-button { text-decoration: none; }\n  #msg2wp-support .mtw-contact-card p { color: #fff; }\n  @container msg2wp-support (max-width: 850px) {\n    #msg2wp-support .mtw-support-layout { grid-template-columns: minmax(0, 1fr); gap: 2.75rem; }\n    #msg2wp-support .mtw-contact-button { max-width: 280px; }\n  }\n  #msg2wp-support summary:hover, #msg2wp-support details[open] > summary { color: var(--mtw-purple-dark); }\n<\/style>\n<section id=\"msg2wp-support\" lang=\"en\" aria-labelledby=\"msg2wp-support-title\">\n    <div class=\"mtw-intro\">\n      <p class=\"mtw-eyebrow\">Support &amp; FAQ<\/p>\n      <h2 id=\"msg2wp-support-title\">A little help.<br>Back to <span>posting.<\/span><\/h2>\n      <p>Find answers about sending messages, adding photos, and getting your articles into WordPress. Need a hand? <a href=\"mailto:support@msg2wp.com\">Email our support team.<\/a><\/p>\n    <\/div>\n\n    <div class=\"mtw-support-layout\">\n      <div class=\"mtw-faq-list\">\n        <section class=\"mtw-faq-group\" aria-labelledby=\"msg2wp-getting-started\">\n          <div class=\"mtw-group-heading\"><span class=\"mtw-group-number\" aria-hidden=\"true\">01<\/span><h3 id=\"msg2wp-getting-started\">Getting started<\/h3><\/div>\n          <details open>\n            <summary>How does msg2WP work?<\/summary>\n            <div class=\"mtw-answer\"><p>Send a text message or a single photo to msg2WP through WhatsApp or a private Telegram bot chat. Once your messaging account is connected to an authorized WordPress site, msg2WP creates a post there.<\/p><p>New posts are saved as drafts by default. Your site administrator can enable automatic publishing if you want messages to go live straight away.<\/p><\/div>\n          <\/details>\n          <details>\n            <summary>How do I connect my messaging account?<\/summary>\n            <div class=\"mtw-answer\"><p>Your WordPress administrator first installs and activates the plugin, then connects the site under <strong>Settings \u2192 Messenger to WordPress<\/strong>.<\/p><ol><li>Ask the administrator to create a WhatsApp or Telegram invitation link in the plugin settings.<\/li><li>Open the link on your phone, or scan its QR code.<\/li><li>In WhatsApp, send the prefilled start message. In Telegram, tap <strong>Start<\/strong>.<\/li><li>Wait for the connection confirmation, then send your first article.<\/li><\/ol><p>Each invitation is for one contact and can only be used once. If it has expired or already been used, ask for a new link.<\/p><\/div>\n          <\/details>\n          <details>\n            <summary>Which chats and message types are supported?<\/summary>\n            <div class=\"mtw-answer\"><p>Use WhatsApp or a private chat with the Telegram bot. You can send plain text and one JPEG or PNG photo per message.<\/p><p>Telegram groups and channels, albums, videos, voice messages, documents, and other non-photo attachments are not supported.<\/p><\/div>\n          <\/details>\n        <\/section>\n\n        <section class=\"mtw-faq-group\" aria-labelledby=\"msg2wp-creating-posts\">\n          <div class=\"mtw-group-heading\"><span class=\"mtw-group-number\" aria-hidden=\"true\">02<\/span><h3 id=\"msg2wp-creating-posts\">Messages into articles<\/h3><\/div>\n          <details>\n            <summary>How should I format my message?<\/summary>\n            <div class=\"mtw-answer\"><p>Write the title on the first line and the article text on the following lines. Send the whole article as one message.<\/p><pre class=\"mtw-message-example\">A fresh look for our workshop\nWe've just finished setting up our new workspace.\n\nCome by this Friday to see what we're working on!<\/pre><p>A one-line message becomes both the title and the content. Use plain text and line breaks for paragraphs.<\/p><\/div>\n          <\/details>\n          <details>\n            <summary>Can I add a photo to my post?<\/summary>\n            <div class=\"mtw-answer\"><p>Yes. Attach one JPEG or PNG photo, up to 5 MiB. It becomes the WordPress post's featured image. Use the photo caption for your article, with the title on the first line and the content below.<\/p><p>A photo without a caption gets a dated title. Send photos individually; albums and multiple images in one message are not supported.<\/p><\/div>\n          <\/details>\n          <details>\n            <summary>Where is my post, and how do I publish it?<\/summary>\n            <div class=\"mtw-answer\"><p>Check <strong>Posts \u2192 All Posts \u2192 Drafts<\/strong> in WordPress. New articles stay there until you publish them, unless your administrator has enabled automatic publishing.<\/p><p>You can also send <code>\/drafts<\/code> to list recent drafts created through msg2WP. If your administrator has enabled publishing from Messenger, send <code>\/publish POST_ID<\/code>, replacing <code>POST_ID<\/code> with the draft's ID. For example, <code>\/publish 123<\/code>.<\/p><p>This command only publishes drafts created through msg2WP.<\/p><\/div>\n          <\/details>\n          <details>\n            <summary>How do I choose which WordPress site to post to?<\/summary>\n            <div class=\"mtw-answer\"><p>If you have access to several sites, send <code>\/sites<\/code> to see their aliases.<\/p><ul><li>Send <code>@alias<\/code> as a separate message to select a site for subsequent posts.<\/li><li>Send <code>\/new @alias<\/code> to select a site for your next message only.<\/li><li>Send <code>\/cancel<\/code> to cancel a one-message selection.<\/li><\/ul><p>Replace <code>alias<\/code> with the site's actual alias, then send your article as the next message. You can only choose sites you are authorized to use.<\/p><\/div>\n          <\/details>\n          <details>\n            <summary>Can I edit an article after sending it?<\/summary>\n            <div class=\"mtw-answer\"><p>Yes. Open the post in WordPress to change its title, text, or featured image. Editing the original Telegram message does not update the WordPress post.<\/p><p>Sending the article again as a new message creates a separate post, so make corrections in WordPress.<\/p><\/div>\n          <\/details>\n        <\/section>\n\n        <section class=\"mtw-faq-group\" aria-labelledby=\"msg2wp-troubleshooting\">\n          <div class=\"mtw-group-heading\"><span class=\"mtw-group-number\" aria-hidden=\"true\">03<\/span><h3 id=\"msg2wp-troubleshooting\">When something needs a fix<\/h3><\/div>\n          <details>\n            <summary>My message hasn't appeared on my website. What should I check?<\/summary>\n            <div class=\"mtw-answer\"><ol><li>Look in WordPress drafts first. A saved draft does not appear on your public website.<\/li><li>Check the reply in your chat for a confirmation, site selection prompt, or error message.<\/li><li>Send <code>\/sites<\/code> to check that the intended site is available to your messaging account.<\/li><li>For photos, check the file type and the 5 MiB size limit.<\/li><li>Ask your administrator to check the plugin connection and your plan's posting allowance.<\/li><\/ol><p>Delivery can take a little time, especially for photos. Check for an existing post before sending the same article again. If you're still stuck, email <a href=\"mailto:support@msg2wp.com\">support@msg2wp.com<\/a> with the details.<\/p><\/div>\n          <\/details>\n          <details>\n            <summary>My invitation link doesn't work. What should I do?<\/summary>\n            <div class=\"mtw-answer\"><p>Invitation links expire and can only be used once. Ask your site administrator to generate a fresh link in the plugin settings, then open it using the WhatsApp or Telegram account you want to connect.<\/p><p>Opening a link alone does not finish the connection. Send the prefilled message in WhatsApp or tap <strong>Start<\/strong> in Telegram, and wait for the confirmation.<\/p><\/div>\n          <\/details>\n          <details>\n            <summary>Can I change the language of the chat replies?<\/summary>\n            <div class=\"mtw-answer\"><p>Yes. Send <code>\/language en<\/code> for English, <code>\/language de<\/code> for German, or <code>\/language es<\/code> for Spanish.<\/p><p>This changes msg2WP's replies for your messaging contact across connected sites. It does not translate your articles.<\/p><\/div>\n          <\/details>\n        <\/section>\n      <\/div>\n\n      <aside aria-labelledby=\"msg2wp-contact-heading\">\n        <div class=\"mtw-contact-card\">\n          <p class=\"mtw-eyebrow\">Let's sort it out<\/p>\n          <h3 id=\"msg2wp-contact-heading\">Still need help?<\/h3>\n          <p>Tell us what's happening and we'll help you with the next step.<\/p>\n          <a class=\"mtw-email\" href=\"mailto:support@msg2wp.com\">support@msg2wp.com<\/a>\n          <a class=\"mtw-contact-button\" href=\"mailto:support@msg2wp.com?subject=msg2WP%20support\">Email support <span aria-hidden=\"true\">\u2197<\/span><\/a>\n        <\/div>\n        <div class=\"mtw-contact-notes\">\n          <h4>Help us help you<\/h4>\n          <p>When you get in touch, please include:<\/p>\n          <ul><li>Your WordPress website address.<\/li><li>Whether you use WhatsApp or Telegram.<\/li><li>What you tried and what happened.<\/li><li>The error message or a screenshot, if available.<\/li><\/ul>\n          <p>Please leave out passwords, invitation links, and signing secrets.<\/p>\n          <div class=\"mtw-help-note\"><h4>Help, right in your chat<\/h4><p>Send <code>\/help<\/code> in WhatsApp or Telegram for message formatting tips and available commands.<\/p><\/div>\n        <\/div>\n      <\/aside>\n    <\/div>\n  \n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support &amp; FAQ A little help.Back to posting. Find answers about sending messages, adding photos, and getting your articles into WordPress. Need a hand? Email our support team. 01 Getting started How does msg2WP work? Send a text message or a single photo to msg2WP through WhatsApp or a private Telegram bot chat. Once your [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":53,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-50","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/msg2wp.com\/index.php\/wp-json\/wp\/v2\/pages\/50","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/msg2wp.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/msg2wp.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/msg2wp.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/msg2wp.com\/index.php\/wp-json\/wp\/v2\/comments?post=50"}],"version-history":[{"count":11,"href":"https:\/\/msg2wp.com\/index.php\/wp-json\/wp\/v2\/pages\/50\/revisions"}],"predecessor-version":[{"id":353,"href":"https:\/\/msg2wp.com\/index.php\/wp-json\/wp\/v2\/pages\/50\/revisions\/353"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/msg2wp.com\/index.php\/wp-json\/wp\/v2\/media\/53"}],"wp:attachment":[{"href":"https:\/\/msg2wp.com\/index.php\/wp-json\/wp\/v2\/media?parent=50"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}